Just wanted to outline some information about an organisation I belong to called BSHAA ( British Society of Hearing Aid Audiologists). Most reputable audiologist belong to this organisation in order to offer their patients and customers the highest standards of hearing care. Membership is voluntary and shows a commitment to deliver high quality customer care and customer service.
BSHAA members meet the standards of their regulator HCPC ( Health and Care Professional Council) who demand strict standards of professional conduct.
Each BSHAA member is signed up to the Customer Care Scheme which has clear procedure in place to deal with any complaints.
In addition, BSHAA supports members by providing opportunity for continued learning and encouragement to strive for excellence in all that they do.
I regularly do webinar training courses and attend the annual conference where for further training and updates on new procedures and innovations in the hearing industry.